Last updated July 2024

Identity and contact details of the data controller

The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) and other data protection regulations is:  

Kertos GmbH, 
Klosterhofstr. 6, 
80331 München, 
Germany  

hello@kertos.io 
+49 171 5050 897 

Contact details of the data protection officer

You can reach out to our data protection officer as follows:  

Mag. jur. Konstantin Steger 

dsb@kertos.io  

General information on data processing  

Scope of processing personal data

In general, we only process the personal data of our users to the extent necessary in order to provide a functioning website with our content and services. The processing of personal data regularly only takes place with the consent of the user. Exceptions include cases where prior consent technically cannot be obtained and where the processing of the data is permitted by law. 

Legal basis for data processing

Art. 6 (1) (a) GDPR serves as the legal basis to obtain the consent of the data subject for the processing of their data.  

As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities.  

When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis.  

If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 (1) (f) GDPR will serve as the legal basis for the processing of data. 

Legal basis for the processing of data on your end device

The legal basis for the use of technically necessary cookies and related data processing is § 25 para. 2 TDDDG in conjunction with. Art. 6 (1) (f) GDPR. The processing serves to facilitate your use of our website and to be able to offer you our services as desired. Some functions of our website also do not work without the use of these cookies and could therefore not be offered. Our legitimate interest in processing the cookies results from the aforementioned purposes. The cookies are deleted after the session ends (e.g. logging out or closing the browser) or after the expiration of a specified duration.  

The legal basis for the use of technically unnecessary cookies is your consent, which you give us via the cookie banner in accordance with Section 25 (1) TDDDG in conjunction with. Art. 6 (1) (a) GDPR. For these services, you can revoke your consent at any time with effect for the future or subsequently grant it again by accessing your cookie and privacy settings online via our privacy information and configuring them accordingly. Alternatively, you can prevent the storage of cookies by selecting the appropriate settings on your browser software. Please note that the browser settings you make only affect the browser you are using. For further detailed information, please refer to the following descriptions. 

Data removal and storage duration

The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if it was provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the data controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfilling the respective contract. 

Rights of the Data subject

You have the following legal rights vis-à-vis us with regard to your personal data: 

Right of access 

You have the right to request confirmation as to whether we are processing personal data concerning  you. If this is the case, you have the right to information about this personal data and to further information, e.g. the processing purposes, the recipients and the planned duration of storage or the criteria for determining the duration. 

Right to rectification 

You have the right to request the rectification of inaccurate data without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete data. 

Right to erasure (“right to be forgotten”) 

You have the right to erasure if the processing is not necessary. This is the case, for example, if your data is no longer required for the original purposes, if you have revoked your declaration of consent under data protection law or if the data has been processed unlawfully. 

Right to restriction of processing 

You have the right to restrict processing, e.g. if you believe that the personal data is incorrect. 

Right to data portability 

You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format. 

Right to object 

You have the right to object at any time, on grounds relating to your particular situation, to the processing of certain personal data  concerning you.  In the case of direct advertising, you as the data subject have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. 

Right to withdraw your consent under data protection law 

You can revoke your consent to the processing of your personal data at any time with effect for the future. However, this does not affect the legality of the processing carried out up to the point of revocation. 

Without prejudice to these rights, you have the right to lodge a complaint with a supervisory authority at any time if you believe that the processing of your personal data violates data protection regulations. 

Automated decision on a case-by-case basis, including profiling  

You have the right not to subject to a decision based solely on automated processing including profiling that will have legal effect or affect you in a similar manner.

This does not apply if the decision  

• is required for the conclusion or execution of a contract between you and the data controller,  
• is permitted by the Union or Member State legislation to which the data controller is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and legitimate interests, or 
• with your expressed consent. 

Provision of the website and creation of logfiles

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and relevant information from the computer system of the calling device.

The following data is collected:  

• Browser type and version used  
• The user’s operating system  
• The internet service provider of the user  
• IP address  
• Date and time of access  
• Web pages from which the user’s system accessed our website  
• Web pages accessed by the user’s system through our website  

The data is stored in the log files of our system. The data is not stored with the user’s other personal data.  

2. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the IP address of the user must remain stored for the duration of the session. The storage in logfiles is done to ensure the functionality of the website. The data is also used to optimize the website and to ensure the security of our IT systems. An analysis of the data for marketing purposes does not take place. These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 p. 1 lit. f DSGVO.  

3. Legal basis for data processing

The legal basis for the temporary storage of data is Art. 6 (1) (f) GDPR. The legitimate interest lies in the purpose of ensuring the functionality of the website, optimizing the website and ensuring the security of the information technology systems.  

4. Duration of storage

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. The session is complete when the collection of data for the provision of the website is accomplished. In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.  

5. Possibility of objection and elimination

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.  

6. Third Parties

For the provision of our website we use an external service provider called Kinsta Inc. (“Kinsta”). Data may be transferred to the US, in that regard Kinsta is certified according to the EU-U.S. Data Privacy Framework and legal basis for the transfer is Art. 45 GDPR. For more information please refer to the privacy policy of Kinsta: https://kinsta.com/de/legal/datenschutzpolitik/. 

1. Use of cookies

2. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or the internet browser on the user’s computer system. If a user calls up a website, a cookie can be stored on the user’s operating system. These cookies contain a string of characters that allows the browser to be uniquely identified when the website is reopened. We use cookies to make our website more user-friendly. Some elements of our website require the calling browser to be identified even after a page break.

The following data is stored and transmitted in the cookies:  

• Search terms entered  
• Frequency of page views  
• Use of website functions  
• The user data collected in this manner is pseudonymised by technical measures. It is therefore not possible to assign the data to the user accessing the site. The data is not stored together with other personal data of the users.  

2. Purpose of data processing

The purpose of using technical cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. These require that the browser is recognized even after a page change. We require cookies for the following applications:  

Adaptation of the display to the device and operating system.  

The user data collected by technical cookies are not used to create user profiles. The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and thus can constantly optimize our offer.  

3. Legal basis for data processing

The legal basis for the processing of personal data using non-technical cookies is Art. 6 (1) (a) GDPR. The legal basis for the processing of personal data using technical cookies is Art. 6 (1) (f) GDPR, legitimate interests.  

4. Duration of storage and possibility of objection and removal

Cookies are stored on the user’s device and transmitted to our site by the user. Therefore, you as a user also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent.  

If you use the Safari browser version 12.1 or higher, cookies will be automatically deleted after seven days. This also applies to opt-out cookies, which are used to prevent the use of tracking mechanisms.  

6. Third Parties

For the provision of the cookie banner we use an external service provider called Borlabs GmbH (“Borlabs”). Personal data is processed within the European Union. For more information please refer to the privacy policy of Borlabs: https://de.borlabs.io/datenschutz/. 

VII. Email contact  

1. Description and scope of data processing

You can contact us via the Email address provided on our website. In this case the personal data of the user transmitted with the Email will be stored. The data will be used exclusively for the processing of the conversation.  

2. Purpose of data processing

If you contact us via Email, this also constitutes the necessary legitimate interest in the processing of the data.  

3. Legal basis for data processing

The legal basis for the processing of data transmitted in the course of sending an Email is Art. 6 (1) (f) GDPR. Our legimitate interest is to provide you with requested information, support, or services and to address your inquiry efficiently. If the purpose of the Email contact is to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.  

4. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data sent by Email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be concluded from the circumstances that the matter in question has been conclusively resolved. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.  

5. Possibility of objection and elimination

The user has the possibility to object his consent to the processing of personal data at any time. In such a case, the conversation cannot be continued. In this case, all personal data stored in the course of establishing contact will be deleted.  

VIII. Application by email  

1. Description and scope of data processing

You can send us your application by email. In doing so, we collect your email address and the data provided by you in the email like: 

First name, last name  

Email address  

Date of birth  

Information that the applicant wants to provide  

Address  

Residence  

Telephone number  

Photo  

2. Purpose of data processing

The processing of personal data from your application email serves us solely to process your application.  

3. Legal basis for data processing

The legal basis for the processing of your data is the contract initiation which takes place at the request of the data subject, Art. 6 (1) lit. b GDPR in conjunction with § 26 (1) BDSG.  

4. Duration of storage

In principle, your personal data will be stored by us until your application process has been completed. If we are unable to consider your application, we will retain your application data for six months from receipt of our notification of this. If a legal dispute arises as a result of the application process, we will retain your personal data until the legal dispute has been fully concluded. If we enter into an employment relationship with you, we will retain your personal application data in your personnel file until the end of this employment relationship. 

5. Possibility of objection and elimination

The applicant has the possibility to object to the processing of personal data at any time. In such a case, the application can no longer be considered. All personal data stored in the course of electronic applications will be deleted in this case.  

1. Use of company presences in social media

Instagram: Instagram, Part of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland  

On our company website we provide information and offer Instagram users the possibility of communication. If you carry out an action on our Instagram company website (e.g. comments, contributions, likes etc.), you may make personal data (e.g. clear name or photo of your user profile) public. However, as we generally or to a large extent have no influence on the processing of your personal data by Instagram, the company jointly responsible for our company appearance, we cannot make any binding statements regarding the purpose and scope of the processing of your data. Our corporate presence in social networks is used for communication and information exchange with (potential) customers. In particular, we use the company’s presence for information about our products and services. Publications on the company appearance can contain the following content:  

Information about products  

Information about services  

Advertisement  

Customer contact  

Every user is free to publish personal data through activities. The legal basis for data processing is Art. 6 (1) (a) GDPR.  

The data generated on the company appearance are not stored in our own systems. You can object at any time to the processing of your personal data that we collect within the framework of your use of our Instagram corporate web presence and assert your rights as a data subject mentioned under IV. of this privacy policy. Please send us an informal Email to hello@kertos.io. For further information on the processing of your personal data by Instagram and the corresponding objection options, please click here.  

YouTube:YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, United States.  

On our company profile we provide information and offer YouTube users the possibility of communication. If you carry out an action on our YouTube company profile (e.g., comments, contributions, likes etc.), you may make personal data (e.g., clear name or photo of your user profile) public.  

In order to ensure appropriate guarantees for the protection of the transfer and processing of personal data outside the EU, the transfer of data to and processing of data by YouTube is carried out on the basis of appropriate guarantees according to Art. 46 ff DSGVO, in particular by concluding so-called standard data protection clauses according to Art. 46 para. 2 lit. c DSGVO.  

Our corporate presence in social networks is used for communication and information exchange with (potential) customers. In particular, we use the company presence for: Information and updates about the product and the company, its employees, its founders and investors themselves, industry news in the area of governance and compliance, announcements of webinars, events, material and blogposts. In this regard, publications about the corporate presence may include the following content:  

Information about products  

Information about services  

Advertising  

Customer contact  

In this context, each user is free to publish personal data through activities. The legal basis for data processing is Art. 6 (1) (f) GDPR. The data generated by the company presence is not stored in our own systems. You can object at any time to the processing of your personal data that we collect in the course of your use of our YouTube corporate presence and assert your data subject rights mentioned under IV. of this privacy policy. To do so, send us an informal email to hello@kertos.io. You can object at any time to the processing of your personal data that we collect within the framework of your use of our YouTube corporate web profile and assert your rights as a data subject mentioned under IV. of this privacy policy. For further information on the processing of your personal data by YouTube and the corresponding objection options, please click here:   

https://policies.google.com/privacy?gl=DE&hl=en 

1. Use of company presences in professional networks
2. Presence in professional oriented networks

We use corporate presences on professionally oriented networks. We maintain a corporate presence on the following professionally oriented networks:  

LinkedIn: LinkedIn, Unlimited Company Wilton Place, Dublin 2, Irleand  
On our site we provide information and offer users the possibility of communication.  
The corporate presence is used for job applications, information/PR and active sourcing.  
We do not have any information on the processing of your personal data by the companies jointly responsible for the corporate presence. Further information can be found in the privacy policy of:LinkedIn.  

If you carry out an action on our company website (e.g. comments, posts, likes, etc.), it is possible that you make personal data (e.g. clear name or photo of your user profile) public.  

2. Legal basis for data processing

The legal basis for the processing of your data in connection with the use of our corporate web presence is Art. 6 (1) (f) GDPR.  

3. Purpose of the data processing

Our corporate web presence serves to inform users about our services. Every user is free to publish personal data through activities.  

4. Duration of storage

We store your activities and personal data published via our corporate web presence until you revoke your consent. In addition, we comply with the statutory retention periods.  

5. Objection and removal

You can object at any time to the processing of your personal data which we collect within the scope of your use of our corporate web presence and assert your rights as a data subject mentioned under IV. of this privacy policy. To do so, send us an informal email to the email address stated in this data protection declaration. Further information on this provided by LinkedIn can be found here.  

2. Purpose of data processing

The use of CloudFlare’s features serves to deliver and accelerate online applications and content.  

3. Legal basis for data processing

The data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website -and the server log files are therefore recorded.  

4. Duration of storage

Your personal information will be retained for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.  

5. Possibility of objection and elimination

Information about objection and removal options regarding CloudFlare can be found here  

XIII. Usage of plugins  

We use plugins for various purposes. The plugins used are listed below:  

XIV. Newsletter, Product Recommendations & Forms  

1. Forms

We use the HubSpot service to provide the following online forms. For this purpose, we forward your data to HubSpot, which process the data exclusively on our behalf.  

1. Offering digital content free of charge

In order to provide you with our downloadable content, we collect personal data from you. In the following we clarify about this data.  

Data collected: Email address, last name, first name, title, job title.  

Purpose: Personalized sending of the requested content.  

Storage period: The data is generally only stored as long as it is necessary to achieve the purpose. After transmission of the content, the data is deleted.  

Legal basis: Art. 6 (1) b DS-GVO  

1. Kertos events

When you register for free Kertos events, you must provide your email address, last name, first name, company name, company size, position in the company, city, country, industry.   

By registering for the event, you agree to your personal data being processed for marketing purposes. The legal basis is your consent given to us beforehand in accordance with Art. 6 (1) lit. a DSGVO.  

Consent to the use of the personal data collected for marketing purposes is a prerequisite for participation in free events. You can separately object to the use of personal data for marketing purposes at any time.  

Storage period: The data will generally only be stored for as long as is necessary to achieve the purpose. If consent for marketing purposes is revoked, the data stored by us will be deleted. 

1. aa. If you participate in the Event, we will transfer personal data to the following recipients in order to carry out the registration process. 

Recipient: Eventbrite Inc.  

Eventbrite Inc. is a Delaware corporation with its principal place of business at 535 Mission Street, 8th Floor, San Francisco, CA 94105, registration number 4742147 (“Eventbrite USA”). If the participant registers for an event of Kertos, the above-mentioned personal data about the participant will be transmitted to third countries, in particular the USA.  

Insofar as personal data is transferred to Eventbrite servers in the USA and stored and processed there, the organizer has concluded standard data protection clauses with Eventbrite Inc. as well as a data processing supplement, which constitute suitable guarantees within the meaning of the DSGVO.   

For further information, please refer to the data protection information of Event-brite:   

https://www.eventbrite.de/support/articles/de/Troubleshooting/datenschutzrichtlinien-von-eventbrite?lg=de. 

Storage period: The data is generally only stored as long as it is necessary to achieve the purpose.  

1. bb. Recording of the event and publication on the Kertos homepage.

The organizer intends to record the event. Furthermore, the organizer intends to publish the recorded event on the Kertos homepage (https://kertos.io/). No personal data of participants will be published in the course of the publication of the event. 

1. Newsletter

If you subscribe to our newsletter, we store your e-mail address and use it to send the newsletter. Your email address will not be published or shared with third parties.  

Data collected: E-mail address, first name, last name, title, job title.  

Purpose: Sending the requested newsletter.  

Storage period: The data is generally only stored as long as it is necessary to achieve the purpose. For the newsletter, the data will be stored as long as a newsletter is to be sent and you have not objected to the use of your data.   

Legal basis: Art. 6 (1) a DSGVO – Consent.  

Cancellation: You can unsubscribe from our newsletter at any time via a link contained in each issue. We will then delete your e-mail address from our distribution list. Alternatively, you can unsubscribe from the newsletter at any time by sending an e-mail to hello@kertos.io  

1. Webdemo

If you request an appointment for a web demo, we will use your information to contact you and work with you to schedule and conduct an appointment.  

Data collected: Email address, last name, first name, phone number, (company).  

Purpose: Coordination and execution of the requested web demo as well as preparation and follow-up of the web demo.  

Storage period: The data is generally only stored as long as it is necessary to achieve the purpose. The data is stored for as long as is necessary to prepare, follow up and carry out the appointment.   

Legal basis: Art. 6 (1) b DSGVO  

1. Webinars

When you register for a free webinar, you must provide your email address, first and last name, job title, company size and company name. By registering for the webinar, you also automatically agree to your personal data being processed for marketing purposes. The legal basis is your consent given to us beforehand in accordance with Art. 6 (1) lit. a DSGVO.  

Consent to the use of the collected personal data for marketing purposes is a prerequisite for participation in free webinars. You can separately object to the use of personal data for marketing purposes at any time.  

The purpose of processing the personal data is to send the requested invitation to the webinar, the preparation, implementation and follow-up of the webinar and the use of the personal data for marketing purposes.  

Storage period: The data is generally only stored for as long as is necessary to achieve the purpose. If the consent for marketing purposes is revoked, the data stored by us will be deleted.Legal basis: Art. 6 (1) b in conjunction with. Art. 6 (1) a DS-GVO  

In order to participate in our webinars provided at Livestorm, you must register via the form provided by us. The event will be carried out by Livestorm SAS, 60 rue François 1er, 75008 Paris. 

When participating in webinars posted by Kertos on Livestorm, personal data is transferred from gotowebinar to Kertos:   

Data collected: Contact data (email address, last name, first name), usage data (including webinar name, time, date, start time and duration of call, session ID, last webinar attended), cookies.  

Purpose: Support of webinar participants and improvement of webinar content.   

Storage period: The data is only stored as long as it is necessary to achieve the purpose. After the webinar has been held, your data will be stored for up to one year.  

Legal basis: Kertos processes the data transmitted by Livestorm as the responsible party on the basis of a contract in accordance with Art. 6 (1) lit. b DSGVO. The subject of the contract is the free provision of the webinar content. 

Other recipients and third country transfers:   

For the support of webinar participants, we use the messaging service of Slack Technologies, LLC., 500 Howard Street, San Francisco, CA 94105, USA as a processor.   

To analyze user data to improve our webinar content, we use the service of our order processor Hubspot Inc. , 25 First Street, Cambridge, MA 02141 USA.  

As part of the processing by Slack and Hubspot, data may be transmitted to the USA. The security of the transmission is secured in each case via so-called standard contractual clauses or an adequacy decision. 

1. Test Account

If you sign up for a Test Account, then we will use your information to provide you with the required information and to introduce you to the Test Account and the Features of the Software.  

Data collected: E-mail address, last name, first name, phone number  

Purpose: To provide you with the requested test account and to explain the features of the software.  

Storage period: The data will be stored only as long as it is necessary to achieve the purpose. After the end of the test phase, your data will be deleted if you do not become a customer.  

Legal basis: Art. 6 (1) b DS-GVO  

1. Product recommendations by e-mail

If you have contacted us, we will process your e-mail address, unless you have given us specific consent, in order to send you regular service and product recommendations by e-mail. In this way, we want to send you information about products from our range. The legal basis for the aforementioned processing is Art. 6 Para. 1 lit. f DSGVO in conjunction with. § Section 7 (3) UWG, as the processing for advertising purposes, is a legitimate interest. You can object to the processing of your data for the sending of product recommendations by e-mail at any time by sending a short note by e-mail to the e-mail address given in section 1. Furthermore, you will find an unsubscribe link in every e-mail with product recommendations.  

We also use standard market technologies in our product recommendations to measure interactions with the messages (e.g., the opening of the e-mail, links clicked on). We use this data in pseudonymous form for general statistical evaluations and to optimize and further develop our content and customer communication. This is done with the help of small graphics embedded in the product recommendations (so-called pixels). The data is collected exclusively pseudonymously and is not linked to your other personal data. The legal basis for this is our aforementioned legitimate interest pursuant to Art. 6 para. 1 p. 1lit. f DSGVO. We want to share content that is as relevant as possible for our customers via our product recommendations and better understand what readers are actually interested in.   

If you do not want the analysis of usage behavior, you can unsubscribe from the product recommendations or deactivate graphics in your email program by default.  

Provision of Kertos OS (“Kertos OS”) 

Registration 

When customers login to the platform Kertos OS (https://app.kertos.io/) their technical data and account information are collected to ensure the app functions correctly and provide the services requested. This includes storing installation IDs and system details to ensure troubleshooting and provide necessary updates. 

Data categories processed when registering: 

User Data (Account information: Name, Surname, E-Mail Address, Password) 

Technical data (IP Address, device type, operating system, installation ID) 

Legal basis: 

Legal basis for processing is the fulfilment of the contract Art. 6 para. 1 lit. b GDPR and legitimate interest Art. 6 para. 1 lit. f GDPR to ensure secure processing. 

Data categories processed for Analytics purposes (Amplitude): 

In order to get a better understanding of how users interact with our platform we are analyzing their behavior while navigating within the platform. For this service we are using Amplitude, Inc. The following data is processed by Amplitude: 

User Interaction Data: Information about how users interact with our platform, such as pages visited, time spent on the site and links clicked. 

Technical Data: Information about the devices and browsers used to access our platform, including IP addresses, device types, browser versions, and operating systems. 

Cookies: Amplitude uses cookies to collect and store data. Cookies are small text files placed on your device to help analyze how users use our site. 

Legal basis: 

The legal basis for this processing is our legitimate interest pursuant to Art. 6(1)(f) GDPR. Our legitimate interest lies in enhancing our products and services through data analytics, ensuring that we can provide an optimal user experience. 

We carefully balance our legitimate interests against your fundamental rights and freedoms. You have the right to object to this processing at any time. If you wish to object or have any questions, please contact us. 

Storage period and data erasure: 

The collected data will be stored until you request us to delete it or 6 months after termination of contract. Analytics data will be deleted if you revoke your consent. 

Data processing when using the platform 

When using our platform, we process all data entered by the customer. This may include: 

User information: Name, Surname, E-Mail Address, Position, Department 

System Owners: Information about individuals responsible for maintaining and overseeing specific systems. 

Processing Owners: Details about those in charge of specific data processing activities. 

Assigned Tasks: Information about tasks assigned to employees. 

Responsible for deletion: Data about individuals responsible for ensuring proper data deletion. 

Policy Owner: Information about those responsible for policy management. 

Employee Contact Details: Contact information of individual employees. 

Use of Third-Party Providers for Discovery Feature: 

For our Discovery Feature, we utilize various third-party providers (Google, Microsoft, Okta and AWS) to integrate with your company’s structure via Single Sign-On (SSO). This allows us to identify the tools and software used within your organization. The integration helps us provide a seamless and efficient user experience by automating the discovery and management of your company’s tools and software. 

Website Scan Feature (BuiltWith): 

We use BuiltWith to scan and identify the tools and plugins implemented on your company’s website. BuiltWith helps us understand the technology stack and integrations used, allowing us to better tailor our services to meet your needs. The data collected by BuiltWith includes: 

Technology and Plugin Information: Details about the tools, plugins, software used on your website and last login. 

Feedback and Bug Reporting: 

We value your feedback and provide an option for users to report bugs and suggest improvements. For this purpose, we use Marker.io, which allows you to easily provide feedback directly on our platform. The data collected through marker.io includes: 

User Feedback: Comments and suggestions about the platform. 

Bug Reports: Information on any issues or bugs encountered while using the platform. 

Screenshots and Annotations: Visual and descriptive data to help us understand and resolve reported issues. 

Referral Program: 

We offer a referral program that is directly accessible through our platform. For this purpose, we use Cello. The data collected through Cello includes: 

Referral Information: Details about the referrer and referee. 

Tracking Data: Information to track the referral process and reward distribution. 

Contact Information: Contact details of both the referrer and referee to facilitate communication and program management. 

Product Fruits: 

We use Product Fruits to streamline and enhance the onboarding process for our users. Product Fruits allows us to provide guided tours, interactive tutorials, and real-time support directly within our platform. The data collected through Product Fruits includes: 

User Interaction Data: Information about how users interact with the onboarding tools, including clicks, navigation paths, and usage patterns. 

Feedback Data: Any feedback provided by users during the onboarding process, including comments and ratings. 

Technical Data: Information about the user’s device, browser, and operating system to optimize the onboarding experience. 

The data collected is used to improve our onboarding process, provide better support, and enhance user experience. All data is stored securely and only accessible to authorized personnel. 

Legal basis 

Legal basis for processing of the above-mentioned processing activities is the fulfilment of the contract Art. 6 para. 1 lit. b GDPR. For processing data related to giving feedback / bug reporting we rely on our legitimate interest acc. to Art. 6 para. 1 li. f, since we want to make our product more efficient. 

Storage period and data erasure: 

The collected data will be stored until you request us to delete it or 3 months after termination of contract. 

Third Parties 

In the following, we specifically list the third-party providers we use. It is important to note that SSO providers will only receive personal data if the SSO is actually performed by the customer on the platform. Otherwise, no data is transmitted to these providers.